Help Centre

Use Find a Tutor and filter by curriculum, grade, subject, format, timing, language and budget. Exact and close matches are ordered by relevance.

A parent creates each child profile, chooses that child’s login ID and password, and books classes for the correct child. A child sees only their own learning.

The parent dashboard links to each child’s calendar, attendance, class reports, homework and progress.

Yes. After a booking or enrolment connects you, use TutorSouq Messages. Contact details and external links are blocked for safety.

Open the confirmed class from your dashboard or calendar and choose Join Class. If the tutor has not started, the page waits and checks automatically. You may rejoin until the tutor closes the class.

Open a completed class to see its persistent summary, homework, permitted recording and tutor-rating option.

Complete every application section, accept the current agreement and submit. TutorSouq reviews profile details, subjects, fees, evidence and identity information before publishing.

The tutor dashboard brings together requests, calendar, batches, packages, attendance, messages, earnings and profile tools.

Parents can suggest a preferred date and time. The tutor may approve it or propose another time.

Portal dates and operational times are displayed in Asia/Dubai unless a screen explicitly states otherwise.

Payment is currently arranged by online transfer after confirmation. Online checkout, applicable VAT calculation and formal invoices are being activated separately.

A parent or tutor can propose a new time. The other party must approve before the shared schedule changes.

Parents can submit a replacement request from the dashboard for TutorSouq to review.

Yes. The relevant parent or child can securely upload a submission or respond to the tutor’s assignment; only authorised participants can access it.

After a completed class, the parent or relevant child can submit one verified rating. The tutor profile shows the verified average and count.

Allow browser camera and microphone access, close other apps using them, refresh the class page and try again. Mobile users should use an up-to-date browser.

Confirm the parent booked the correct child and that the request is approved. Then refresh the child dashboard and calendar. Contact support with the class subject and date if it remains missing.